What is VIShopper?
VIShopper offers products for illustrating architectural visualizations. These include high quality cutout people, plants and backgrounds and also a large selection of sky and ground photos. All images are produced and/or inspected by industry professionals. We have a very thorough search engine. You can find more information about VIShopper here.
Why buy images from VIShopper?
First of all, VIShopper is the most economic place for shopping visualization accessories. In addition to collections we also sell individual images. This allows you to make your own selection and pay exactly and only for the images you need.
Secondly, VIShopper has one of a kind search system. You can filter images by many different parameters to find the one you need for your particular visualization. This saves a lot of time, cause you don't need to go through thousands of images.
Last but not least, VIShopper offers only high quality cutouts. All sellers must pass a tough quality check and all cutouts are reviewed by our administration team.
How can I buy images?
-Pay with credits:
Create an account and purchase VIShopper credits. One image costs one credit (except the free ones). There are two options for acquiring credits: you can buy a credit pack or opt for a montly or annual subscription plan. The price of one credit depends on how many credits you buy at once or which subscription plan you choose. Using this option the price of one image can be as low as $0.40. You can see the pricing system here.
What is the difference between credit packs and subscription?
Credit packs are better if you have a more fluctuating need of cut out images as the credits from credit packs do not expire.
I already have credits, but want to join the subscription system. What will happen to my credits?
How can I cancel my subscription?
To cancel the monthly subscription just go to the page "My Plans" and click "Unsubscribe". This way your subscription will simply expire at the end of the monthly commitment period. The subscription credits will be available for use until the end of the monthly commitment period
For annual subscription:
You can't cancel the annual subscription until the end of the first annual commitment period. After the first year the annual commitment will automatically switch to a monthly commitment
with the same monthly fee as the annual subscription you had chosen and you can cancel any time.
How can I change my subscription?
You can upgrade to an annual plan or change to a cheaper or more expensive monthly plan any time. This will terminate your current subscription immediately and replace it with the new plan.
Be aware that the unused subscription credits will not roll over to the new subscription, but will be terminated with the subscription. Therefore we advise you to spend all the credits of your current subscription before changing it.
For yearly subscription:
You can only upgrade to a more expensive annual plan. The same thing applies to the current plan subscription credits as described above: the unused subscription credits will not roll over
to the new subscription, but will be terminated with the subscription. Therefore we advise you to spend all the credits of your current subscription before changing it.
What is the Lightbox?
Lightbox is a place that allows you to save selected images that you would like to eventually download, a kind of intermediate step between searching and buying. You can easily add and remove images from your Lightbox before proceeding to pay. You can also skip this step, if you want to, and download an image straight from the search results page or the image's personal page.
Can I download the same image more than once?
Yes. After you have purchased an image (or just downloaded it in case of the free products) it will be stored in your 'my files' area, where you can access and download it again in the future. There is no time limit. You can also access your bought images on all category pages. Just check the box "Show only bought images" in the upper left corner of the page.
What payment methods can I use?
PayPal or credit card, all major credit cards are accepted. If these methods don't work for you, you can send us a request and we'll send you a regular invoice to be paid by wire transfer.
Does VIShopper keep records of my credit card information?
No, VIShopper does not have access to your credit card information. We cannot view, process, or store your payment data. Our payments are handled by PayPal or Stripe.
Do I have to register or log in to buy or download images?
No, you don't need to register nor log in to buy and download images. However, if you are not logged in, the files you buy or download will not be saved to your account and you won't have access to them in the future.
Are your products royalty-free?
What does 'royalty-free' mean?
Royalty-free, or RF, refers to the right to use copyrighted material or intellectual property without the need to pay royalties or license fees for each use or per volume sold, or some time period of use or sales. Read more here.
Can I sell the images that I download?
You may not sell the images that you download from VIShopper. You can use them in visualizations and other graphics, but not offer them for resale or distribution. Please read The End User License Agreement for more information.
Do the credits have an expiration date?
There are two kind of credits: credits acquired through credit packs and subscription plan credits. The credits bought through credit packs
do not expire. The subscription plan credits remain available for use until the end of your subscription plan commitment period.
What is your refund policy?
What are the file formats?
PSD, JPG; PNG and TIFF on request.
What is the delivery method?
What if I forgot my password?
Click on the 'forgot your password?' link beneath Login to have an email with instructions sent to your email address.What's the difference between Account checkout and Quest checkout?Account checkout is for users who are logged in and wish to pay in credits. The credits system is more economical as the price comes down the more you buy. The logged in customers can also use the Quest checkout and pay directly in USD, but then there will be no discount on bulk purchases.
Will I get a download link?
The download window will appear immediately after the payment when you are redirected back to our site from PayPal. We will not send you a separate download-link.
Can I use the images for commercial purposes?
We have two kinds of licences: editorial and commercial. The images that have commercial licence may be used for any commercial purposes. Editorial images are available for editorial use only. The relevant licence type is indicated by the image with other image data.
Didn't find an answer? Contact us at email@example.com