FAQ

What is VIShopper?

VIShopper offers products for illustrating architectural visualizations. These include high quality cutout people, plants and backgrounds and also a large selection of sky and ground photos. All images are produced and/or inspected by industry professionals. We have a very thorough search engine. You can find more information about VIShopper here.

Why buy images from VIShopper?

First of all, VIShopper is the most economic place for shopping visualization accessories. In addition to collections we also sell individual images. This allows you to make your own selection and pay exactly and only for the images you need.
Secondly, VIShopper has one of a kind search system. You can filter images by many different parameters to find the one you need for your particular visualization. This saves a lot of time, cause you don't need to go through thousands of images.
Last but not least, VIShopper offers only high quality cutouts. All sellers must pass a tough quality check and all cutouts are reviewed by our administration team.

How can I buy images?

-Pay with credits:
Create an account and purchase VIShopper credits. One image costs one credit (except the free ones). The price of one credit depends on how many credits you buy at once. Using this option the price of one image can be as low as $0.50. You can see the pricing system here.


-Quick buy:

Using this option, you don't need to register. Just select the files you need and pay when checking out with your credit card or PayPal account. One image costs $5 (except the free ones).

What is the Lightbox?

Lightbox is a place that allows you to save selected images that you would like to eventually download, a kind of intermediate step between searching and buying. You can easily add and remove images from your Lightbox before proceeding to pay. You can also skip this step, if you want to, and download an image straight from the search results page or the image's personal page.

Can I download the same image more than once?

Yes. After you have purchased an image (or just downloaded it in case of the free products) it will be stored in your 'my files' area, where you can access and download it again in the future. There is no time limit.

What payment methods can I use?

PayPal or credit card, all major credit cards are accepted.

Does VIShopper keep records of my credit card information?

No, VIShopper does not have access to your credit card information. We cannot view, process, or store your payment data. Our payments are handled by PayPal.

Do I have to register or log in to buy or download images?

No, you don't need to register nor log in to buy and download images. However, if you are not logged in, the files you buy or download will not be saved to your account and you won't have access to them in the future.

Are your products royalty-free?

Yes.

What does 'royalty-free' mean?

Royalty-free, or RF, refers to the right to use copyrighted material or intellectual property without the need to pay royalties or license fees for each use or per volume sold, or some time period of use or sales. Read more here.

Can I sell the images that I download?

You may not sell the images that you download from VIShopper. You can use them in visualizations and other graphics, but not offer them for resale or distribution. Please read The End User License Agreement for more information.

Do the credits have an expiration date?

No.

What is your refund policy?

Credits are non-refundable. To request a refund for an image, please contact us at vishopper@vishopper.com within 10 days of original purchase. Read more here.

What are the file formats?

PSD, JPG; TIFF on request.

What is the delivery method?

Download only.

What if I forgot my password?

Click on the 'forgot your password?' link beneath Login to have an email with instructions sent to your email address.

How do I get an invoice if I need it?

Please contact us at vishopper@vishopper.com or include the invoice request in the field "Instructions to merchant" at checkout.

What's the difference between Account checkout and Quest checkout?

Account checkout is for users who are logged in and wish to pay in credits. The credits system is more economical as the price comes down the more you buy. The logged in customers can also use the Quest checkout and pay directly in USD, but then there will be no discount on bulk purchases.

Will I get a download link?

The download window will appear immediately after the payment when you are redirected back to our site from PayPal. We will not send you a separate download-link.




Didn't find an answer? Contact us at vishopper@vishopper.com

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